Grievance redressal
Grievance Redressal
Not satisfied with our service or a loan facilitated through GimBooks Capital? Here is who to contact and how to escalate a complaint.
Raise a complaint
Grievance Redressal Officer
If you are not satisfied with our service, please contact our Grievance Redressal Officer. We will acknowledge your complaint and work to resolve it within the timelines set out in our grievance redressal policy.
- Name
- Ashish Rathore
- Designation
- Grievance Redressal Officer
- Phone number
- +91-7024551648
- Office address
- 3rd Floor, GimBooks Office, New Bharat Sweets Building, Opp. to BTI Ground, Shankar Nagar, Raipur 492004, Chhattisgarh
Lending partner
Partner Lender / Regulated Entity
Loans are offered, sanctioned and disbursed by our lending partner, the regulated entity. For complaints about a loan, you may also contact them directly.
- Company
- Orrish Finance Private Limited
- CIN
- U65100CT2019PTC009508
- Grievance Email
- grievance.redressal@orrishfinance.com
- Support Email
- support@orrishfinance.com
- Phone
- +91-7880002242
- Registered / Office Address
- Office No. 5097-5099, 5th Floor, Currency Tower, VIP Road, Raipur, Chhattisgarh 492001
Escalation
How to escalate
Contact our Grievance Redressal Officer
Email or call our Grievance Redressal Officer using the details above, with your name, mobile number and a description of your complaint.
Contact the lending partner
For complaints about a loan, you may also contact the lending partner directly: Orrish Finance Private Limited at grievance.redressal@orrishfinance.com.
Approach the RBI
If a complaint against a regulated entity is not resolved within 30 days, or you are not satisfied with the response, you may approach the RBI under the Integrated Ombudsman Scheme at cms.rbi.org.in.